Effective Date: [02 Oct 2025]
At Spawale.com, we aim to deliver your products quickly, safely, and efficiently. This Shipping Policy outlines how and when we process and deliver physical orders placed through our website.
1. Order Processing
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Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).
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You will receive a confirmation email once your order has been placed, and another email once it has been shipped with tracking details (if available).
2. Shipping Methods & Rates
We offer standard and expedited shipping options across [Insert Country or Region].
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | [Insert Price or “Free on orders over X”] |
| Express Shipping | 1–3 business days | [Insert Price] |
| Local Pickup (if available) | Same day or next business day | Free |
Note: Delivery times may vary based on your location and courier service availability.
3. Shipping Locations
We currently ship within:
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[List supported regions/countries, e.g., “All regions in [Country]”]
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We do not currently ship internationally. Stay tuned as we expand our delivery coverage.
4. Tracking Your Order
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Once your order ships, we’ll send you a tracking number via email or SMS (if selected).
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You can track your order through our website or directly through the courier’s website.
5. Delivery Issues
If your package is delayed, missing, or damaged during transit:
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Contact us within 7 days of the expected delivery date
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Email: [Insert Support Email]
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Phone: [Insert Support Phone Number]
We will work with the courier to resolve the issue promptly. Please retain all packaging in case a return or inspection is needed.
6. Failed Deliveries & Return to Sender
If a package is undeliverable due to an incorrect address, repeated delivery attempts, or unavailability of the recipient:
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The package may be returned to us
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You may be responsible for additional shipping charges to have the item re-sent
To avoid this, please double-check your shipping address at checkout.
7. In-Store Pickup (If Offered)
You may choose to pick up your product at a selected Spawale location:
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Pickup is free of charge
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An ID or order confirmation may be required at pickup
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We will notify you when your order is ready for collection
8. Digital Products & E-Gift Cards
Digital gift cards and vouchers are delivered instantly via email. Please check your spam/junk folder if you do not receive it within 10 minutes of purchase.
9. Questions?
If you have any questions or concerns about your order or our shipping policy, please reach out to us:
Customer Support
🌐 Website: https://www.spawale.com
Thank you for shopping with Spawale.com — wellness, delivered to your door. 🌿