Effective Date: [02 Oct 2025]
At Spawale.com, we value your time and strive to provide the best possible experience. To ensure smooth scheduling and fairness to both our clients and therapists, we’ve outlined the following Cancellation and Refund Policy.
By booking an appointment with Spawale.com, you agree to the terms below.
1. Appointment Cancellations
We understand that life happens and schedules can change. However, missed appointments or last-minute cancellations impact our staff and other clients.
Cancellation Window:
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You may cancel or reschedule your appointment up to 24 hours in advance without penalty.
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Cancellations made less than 24 hours before your scheduled time may be subject to a cancellation fee.
Cancellation Methods:
To cancel or reschedule your appointment, you may:
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Log into your account at Spawale.com
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Call us at [Insert Phone Number]
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Email us at [Insert Email Address]
Late Arrivals:
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If you arrive late, your session may be shortened to avoid delays for the next client.
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If you are more than 15 minutes late, your appointment may be considered a no-show and cancellation fees may apply.
2. No-Show Policy
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If you fail to show up without notice, you will be charged up to 100% of the service price, depending on the booking type and location.
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Repeat no-shows may result in account suspension or a requirement to prepay future appointments.
3. Refund Policy
We aim to ensure your satisfaction, and refunds are considered under the following conditions:
Eligible Refunds:
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Full refund for prepaid appointments canceled more than 24 hours in advance
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Partial refund (up to 50%) for cancellations made within 24 hours, depending on circumstances
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Full refund if we cancel or reschedule your appointment and you are unable to find a suitable alternative
Ineligible Refunds:
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Services already rendered
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No-shows or same-day cancellations
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Gift cards and promotional vouchers (unless required by law)
How Refunds Are Processed:
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Refunds will be issued to the original method of payment
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Please allow 5–7 business days for the refund to reflect in your account
4. Gift Cards and Prepaid Packages
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Gift cards are non-refundable and cannot be exchanged for cash.
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Unused prepaid services may be eligible for a partial refund (based on remaining balance), unless stated otherwise in the package terms.
5. Exceptions
We understand that emergencies and special circumstances arise. If you have a unique situation (e.g., medical emergency, unexpected travel), please contact us. We may, at our discretion, waive cancellation fees or offer a credit.